FAQs

Please read through our Frequently Asked Questions below. If you have any further questions about the LumiraDx Engage App, please reach out using our Customer Support Email: engage@lumiradx.com

Account Management FAQs

Managing My Account

If you have not received your account verification email, please make sure you check the email address that matches the one you used to create your account. The verification email will come from engage@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection and try creating your account again.

Currently, we do not allow you to modify your email address once you have created an account. This is to ensure the clinical integrity of our results. If you need to use a new email address, please create a new account with a new email address.

If you would like to delete your data, you may reach out to us at engage@lumiradx.com.

Creating an Engage ID

Currently, we do not allow you to modify any details of your Engage ID. This is to ensure the clinical integrity of our results. If you need to change any details in your Engage ID, you should delete the incorrect Engage ID and create a new Engage ID with the correct details.

We require the entry of certain Personal Information for the creation of the Engage ID to ensure the clinical integrity of our results. These details are how we make sure that your results come back to you.

The T&Cs and Privacy Policy are used to ensure that you understand how we manage and process your data using the App. Please make sure to read these documents carefully before you accept. Anytime there is an update to the T&Cs or Privacy Policy, we will make sure you review and agree to them before proceeding.

When an Engage ID is deleted, all local data associated with the Engage ID on the App will be deleted. However, the Personal or Health Information will be stored on our secure cloud servers for legal reasons in line with national guidance. More information can we found in the Privacy Notice. If you would like to delete your data, you may reach out to us at engage@lumiradx.com.