Please read through our Frequently Asked Questions below. If you have any further questions about the LumiraDx Engage App, please reach out using our Customer Support Email: engage-IT@lumiradx.com
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Amira Self-Test FAQs
Why can't I pair my LumiraDx Engage App to the Amira Analyzer?
Make sure you have Bluetooth enabled on your phone before trying to connect to the Amira Analyzer. Follow the instructions in the app to connect the phone and the Amira Analyzer correctly. Also check that your phone is close to the Amira Analyzer and that no-one else is running a test on that Amira Analyzer.
How many Amira Analyzers can I pair with?
You can pair with up to 7 Amira Analyzers.
Why am I being asked to give my Amira Analyzer a name?
We recommend giving your Amira Analyzer a name so that it is easy to identify which Analyzer to connect to if you have more than one present.
Running an Amira Self-Test
How do I apply the sample to the Test Strip?
Touch the blue Tip to the edge of the Test Strip for 2 seconds. When the Sample is detected, the Engage App will display the next step and advise what you need to do next.
I inserted the Test Strip the wrong way into the device, can I still use this Test Strip?
No, you can't use a Test Strip that has already been inserted into the Amira Analyzer. You must use a new Test Strip to run your test.
Can I use Test Strips from another Test Kit?
Yes, you can use Test Strips that were not supplied with your original Amira Test Kit. Each time you run a test, the Engage App will ask you to select the code on the Test Strip Container to ensure that you receive an accurate test result. It is important to check the expiry date on the Test Strip Container each time you test to make sure the Test Strips are in date. You should not perform a test using Test Strips that have expired.
I have spilled some of the Test Fluid. What should I do?
You should dispose of the current Test Tube in the trash. You should use a new Test Tube to perform your test. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance
Can I move the Amira Analyzer while I'm doing a test?
No, you should perform a test with the Analyzer placed on a flat, level surface and do not move it until the test is complete.
Do I need an internet connection to run an Amira Self-Test with the LumiraDx Engage App?
Yes, you will need to be connected to the internet to be able to run a test and make sure your test results are reported appropriately.
My Engage App has lost connection with the Amira Analyzer during a test. What should I do?
If your Engage App loses connection with the Amira Analyzer during the test process, do not proceed further with the test. Remove the Test Strip and dispose in general waste, then clean your hands.
Cleaning and disposing of the Amira Test Kit
How should I clean the Test Kit?
It is recommended that you clean the Amira Analyzer after each test, especially if the test result was positive for COVID-19. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance. Use the approved cleaning materials to wipe the surface of the closed Amira Analyzer. Do not spray or pour any cleaning materials directly onto the Amira Analyzer. Do not allow cleaning materials to get into the Test Strip slot. Do not open the door when cleaning the Amira Analyzer.
How should I dispose of the materials I have used for the test?
You must dispose of the Test Strip, Test Tube and Swab in the trash.
Account Management FAQs
Managing My Account
Where is my account verification email?
If you have not received your account verification email, please make sure you check the email address that matches the one you used to create your account. The verification email will come from engage-IT@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection and try creating your account again.
How do I change my email address?
Currently, we do not allow you to modify your email address once you have created an account. This is to ensure the clinical integrity of our results. If you need to use a new email address, please create a new account with a new email address.
How do I delete my data?
If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.
Creating an Engage ID
Why can't I edit my Engage ID?
Currently, we do not allow you to modify any details of your Engage ID. This is to ensure the clinical integrity of our results. If you need to change any details in your Engage ID, you should delete the incorrect Engage ID and create a new Engage ID with the correct details.
Why do I have to enter these details for my Engage ID?
We require the entry of certain Personal Information for the creation of the Engage ID to ensure the clinical integrity of our results. These details are how we make sure that your results come back to you.
What happens when I delete my Engage ID?
When an Engage ID is deleted, all local data associated with the Engage ID on the App will be deleted. However, the Personal or Health Information will be stored on our secure cloud servers for legal reasons in line with national guidance. More information can we found in the Privacy Notice. If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.