FAQs

Please read through our Frequently Asked Questions below. If you have any further questions about the LumiraDx Engage App, please reach out using our Customer Support Email: engage-IT@lumiradx.com

Amira Self-Test FAQs

Amira Analyzer

Make sure you have Bluetooth enabled on your phone before trying to connect to the Amira Analyzer. Follow the instructions in the app to connect the phone and the Amira Analyzer correctly. Also check that your phone is close to the Amira Analyzer and that no-one else is running a test on that Amira Analyzer.

You can pair with up to 7 Amira Analyzers.

We recommend giving your Amira Analyzer a name so that it is easy to identify which Analyzer to connect to if you have more than one present.

Running an Amira Self-Test

Touch the blue Tip to the edge of the Test Strip for 2 seconds. When the Sample is detected, the Engage App will display the next step and advise what you need to do next.

No, you can't use a Test Strip that has already been inserted into the Amira Analyzer. You must use a new Test Strip to run your test.

Yes, you can use Test Strips that were not supplied with your original Amira Test Kit. Each time you run a test, the Engage App will ask you to select the code on the Test Strip Container to ensure that you receive an accurate test result. It is important to check the expiry date on the Test Strip Container each time you test to make sure the Test Strips are in date. You should not perform a test using Test Strips that have expired.

You should dispose of the current Test Tube in the trash. You should use a new Test Tube to perform your test. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance

No, you should perform a test with the Analyzer placed on a flat, level surface and do not move it until the test is complete.

Yes, you will need to be connected to the internet to be able to run a test and make sure your test results are reported appropriately.

If your Engage App loses connection with the Amira Analyzer during the test process, do not proceed further with the test. Remove the Test Strip and dispose in general waste, then clean your hands.

Cleaning and disposing of the Amira Test Kit

It is recommended that you clean the Amira Analyzer after each test, especially if the test result was positive for COVID-19. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance. Use the approved cleaning materials to wipe the surface of the closed Amira Analyzer. Do not spray or pour any cleaning materials directly onto the Amira Analyzer. Do not allow cleaning materials to get into the Test Strip slot. Do not open the door when cleaning the Amira Analyzer.

You must dispose of the Test Strip, Test Tube and Swab in the trash.

Professional Test FAQs

Attending a Professional Test

If your Testing Provider cannot scan the Engage ID, they can manually enter your details into the LumiraDx Instrument. Make sure they properly enter your unique Engage ID, First Name, Last Name, Gender, and Date of Birth. Whatever is entered will be shown on your test result, so make sure everything is entered correctly.

Certain parts of the App only work with a stable internet or data connection. Ask your Testing Provider if they can provide a stable Wi-Fi connection. You can also take a screenshot of your Engage ID (with the QR code) and show that to your Testing Provider. Make sure you are showing the correct Engage ID for the correct person.

You will still be able to see all your test results and Engage IDs if you travel abroad.
When you set up your Engage account you chose which country you are testing in. If you have a LumiraDx test done by a Testing Provider in a different country, you will not be able to receive this test result in Engage unless you create a new Engage account and choose the country that this Testing Provider is located in.

Professional Testing Results

Please refer to the guidance provided by your Testing Provider to understand your test results. You can also reach out directly to your Testing Provider to understand what your results mean and what your next steps should be.

Please keep in mind that your test result can take up to 6 hours to arrive, depending on when your Testing Provider runs your test. The test result notification email will come from engage-IT@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection. You can also check directly within the app to see if a new result is available.

If you do not have a result after 6 hours, please reach out to your Testing Provider for further details and next steps.

Please keep in mind that your test result can take up to 6 hours to arrive, depending on when your Testing Provider runs your test. Confirm that you are connected to a stable internet or data connection before trying to view your result.

If you do not have a result after 6 hours, please reach out to your Testing Provider for further details and next steps.

If you want to share your test results, you can take a screenshot of the Test Result and share the screenshot with whoever you choose. Make sure you take a screenshot where the results and test details are clearly visible.

This message indicates that a more recent test result is available for this Engage ID. Make sure you use your most recent test result when sharing your results with others.

Account Management FAQs

Managing My Account

If you have not received your account verification email, please make sure you check the email address that matches the one you used to create your account. The verification email will come from engage-IT@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection and try creating your account again.

Currently, we do not allow you to modify your email address once you have created an account. This is to ensure the clinical integrity of our results. If you need to use a new email address, please create a new account with a new email address. 

If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.

Creating an Engage ID

Currently, we do not allow you to modify any details of your Engage ID. This is to ensure the clinical integrity of our results. If you need to change any details in your Engage ID, you should delete the incorrect Engage ID and create a new Engage ID with the correct details.

We require the entry of certain Personal Information for the creation of the Engage ID to ensure the clinical integrity of our results. These details are how we make sure that your results come back to you.

The T&Cs and Privacy Policy are used to ensure that you understand how we manage and process your data using the App. Please make sure to read these documents carefully before you accept. Anytime there is an update to the T&Cs or Privacy Policy, we will make sure you review and agree to them before proceeding.

When an Engage ID is deleted, all local data associated with the Engage ID on the App will be deleted. However, the Personal or Health Information will be stored on our secure cloud servers for legal reasons in line with national guidance. More information can we found in the Privacy Notice. If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.