FAQs
Please read through our Frequently Asked Questions below. If you have any further questions about the LumiraDx Engage App, please reach out using our Customer Support Email: engage-IT@lumiradx.com
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Amira Self-Test FAQs
Amira Analyzer
Why can't I pair my LumiraDx Engage App to the Amira Analyzer?
Make sure you have Bluetooth enabled on your phone before trying to connect to the Amira Analyzer. Follow the instructions in the app to connect the phone and the Amira Analyzer correctly. Also check that your phone is close to the Amira Analyzer and that no-one else is running a test on that Amira Analyzer.
How many Amira Analyzers can I pair with?
You can pair with up to 7 Amira Analyzers.
Why am I being asked to give my Amira Analyzer a name?
We recommend giving your Amira Analyzer a name so that it is easy to identify which Analyzer to connect to if you have more than one present.
Running an Amira Self-Test
How do I apply the sample to the Test Strip?
Touch the blue Tip to the edge of the Test Strip for 2 seconds. When the Sample is detected, the Engage App will display the next step and advise what you need to do next.
I inserted the Test Strip the wrong way into the device, can I still use this Test Strip?
No, you can't use a Test Strip that has already been inserted into the Amira Analyzer. You must use a new Test Strip to run your test.
Can I use Test Strips from another Test Kit?
Yes, you can use Test Strips that were not supplied with your original Amira Test Kit. Each time you run a test, the Engage App will ask you to select the code on the Test Strip Container to ensure that you receive an accurate test result. It is important to check the expiry date on the Test Strip Container each time you test to make sure the Test Strips are in date. You should not perform a test using Test Strips that have expired.
I have spilled some of the Test Fluid. What should I do?
You should dispose of the current Test Tube in the trash. You should use a new Test Tube to perform your test. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance
Can I move the Amira Analyzer while I'm doing a test?
No, you should perform a test with the Analyzer placed on a flat, level surface and do not move it until the test is complete.
Do I need an internet connection to run an Amira Self-Test with the LumiraDx Engage App?
Yes, you will need to be connected to the internet to be able to run a test and make sure your test results are reported appropriately.
My Engage App has lost connection with the Amira Analyzer during a test. What should I do?
If your Engage App loses connection with the Amira Analyzer during the test process, do not proceed further with the test. Remove the Test Strip and dispose in general waste, then clean your hands.
Cleaning and disposing of the Amira Test Kit
How should I clean the Test Kit?
It is recommended that you clean the Amira Analyzer after each test, especially if the test result was positive for COVID-19. You should refer to the Cleaning and Disposing section in the Instructions for Use for guidance. Use the approved cleaning materials to wipe the surface of the closed Amira Analyzer. Do not spray or pour any cleaning materials directly onto the Amira Analyzer. Do not allow cleaning materials to get into the Test Strip slot. Do not open the door when cleaning the Amira Analyzer.
How should I dispose of the materials I have used for the test?
You must dispose of the Test Strip, Test Tube and Swab in the trash.
Professional Test FAQs
Attending a Professional Test
What do I do if my Testing Provider cannot scan the Engage ID?
If your Testing Provider cannot scan the Engage ID, they can manually enter your details into the LumiraDx Instrument. Make sure they properly enter your unique Engage ID, First Name, Last Name, Gender, and Date of Birth. Whatever is entered will be shown on your test result, so make sure everything is entered correctly.
What do I do if I do not have a phone connection?
Certain parts of the App only work with a stable internet or data connection. Ask your Testing Provider if they can provide a stable Wi-Fi connection. You can also take a screenshot of your Engage ID (with the QR code) and show that to your Testing Provider. Make sure you are showing the correct Engage ID for the correct person.
Can I use the Engage App in different countries?
You will still be able to see all your test results and Engage IDs if you travel abroad.
When you set up your Engage account you chose which country you are testing in. If you have a LumiraDx test done by a Testing Provider in a different country, you will not be able to receive this test result in Engage unless you create a new Engage account and choose the country that this Testing Provider is located in.
Professional Testing Results
What does my test result mean?
Please refer to the guidance provided by your Testing Provider to understand your test results. You can also reach out directly to your Testing Provider to understand what your results mean and what your next steps should be.
Where is my test result notification email?
Please keep in mind that your test result can take up to 6 hours to arrive, depending on when your Testing Provider runs your test. The test result notification email will come from engage-IT@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection. You can also check directly within the app to see if a new result is available.
If you do not have a result after 6 hours, please reach out to your Testing Provider for further details and next steps.
Where is my test result?
Please keep in mind that your test result can take up to 6 hours to arrive, depending on when your Testing Provider runs your test. Confirm that you are connected to a stable internet or data connection before trying to view your result.
If you do not have a result after 6 hours, please reach out to your Testing Provider for further details and next steps.
How can I print or share my results?
If you want to share your test results, you can take a screenshot of the Test Result and share the screenshot with whoever you choose. Make sure you take a screenshot where the results and test details are clearly visible.
Why do I have a message about there being a more recent result on my Test Result screen?
This message indicates that a more recent test result is available for this Engage ID. Make sure you use your most recent test result when sharing your results with others.
Account Management FAQs
Managing My Account
Where is my account verification email?
If you have not received your account verification email, please make sure you check the email address that matches the one you used to create your account. The verification email will come from engage-IT@lumiradx.com and might be in your spam folder. If you still cannot find the email, confirm that you are connected to a stable internet or data connection and try creating your account again.
How do I change my email address?
Currently, we do not allow you to modify your email address once you have created an account. This is to ensure the clinical integrity of our results. If you need to use a new email address, please create a new account with a new email address.
How do I delete my data?
If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.
Creating an Engage ID
Why can't I edit my Engage ID?
Currently, we do not allow you to modify any details of your Engage ID. This is to ensure the clinical integrity of our results. If you need to change any details in your Engage ID, you should delete the incorrect Engage ID and create a new Engage ID with the correct details.
Why do I have to enter these details for my Engage ID?
We require the entry of certain Personal Information for the creation of the Engage ID to ensure the clinical integrity of our results. These details are how we make sure that your results come back to you.
Why do I have to agree to the T&Cs and Privacy Policy?
The T&Cs and Privacy Policy are used to ensure that you understand how we manage and process your data using the App. Please make sure to read these documents carefully before you accept. Anytime there is an update to the T&Cs or Privacy Policy, we will make sure you review and agree to them before proceeding.
What happens when I delete my Engage ID?
When an Engage ID is deleted, all local data associated with the Engage ID on the App will be deleted. However, the Personal or Health Information will be stored on our secure cloud servers for legal reasons in line with national guidance. More information can we found in the Privacy Notice. If you would like to delete your data, you may reach out to us at engage-IT@lumiradx.com.