Manager, Business Operations

Location

Waltham, US

Job Type

Permanent

Company Overview

LumiraDx is a medical technology company developing, manufacturing and marketing smart connected diagnostics and diagnostic-led care solutions. Founded in 2014 by entrepreneurs with a successful track record in building and scaling medical diagnostics and health IT businesses, the company has major operations in the UK and the USA, and is supported by a global sales network, LumiraDx is a high growth organization. We have recently launched the innovative LumiraDx Platform and fast lab solutions, and are looking for proactive, experienced, focused and enthusiastic individuals who can make a significant contribution to the continued growth and success of our dynamic and forward-looking company.

Role & Responsibilities

Manager, Business Operations - this role can be remotely based in the Boston area with travel to our site in Waltham as required

The Opportunity

The Manager of Business Operations reports directly to the Director of Finance/Operations.  The key objective of this role is to support our U.S. Commercial organization and our customers in facilitating customer onboarding and the ongoing partnership between LDX and the customer. The purpose of this role is to own Order-to-Cash in the United States, including leadership of the Customer Service team, all related Customer Service processes, and inventory control.

The Role

  • Drive standardization of order-to-cash process across 3 growing sales structures; help build the strong foundation to exceed customer expectations
  • Flawless execution of customer master data, order entry, etc.
  • Collaborate across organization to manage rapidly scaling business growth and increasing product complexity
  • Ability to effectively lead and continuously develop team
  • Manage lot-controlled inventory
  • Ensure all relevant Quality Management System training and procedures are continuously reviewed and updated as needed
  • Autonomous decision making expected; full accountability for a ‘delightful’ customer experience
  • Role will define, develop, and implement solutions on their own, using creating problem solving where necessary
  • Excellent communication, ability to influence others, and light touch with customers.
  • Demonstrate ability to be subject matter expert in operations

Required Experience

About You

We are looking for a highly self-motivated individual with exceptional leadership abilities and high level of skills in communication and problem solving, along with the following skills and experience:

  • Degree or equivalent experience in a similar role.
  • Extensive experience in a people management role.
  • Demonstrated experience leading a high-performing customer service team.
  • End-to-end understanding of operational functions, i.e. orders, returns, credits, invoicing, etc.
  • Experience in the use of an ERP system, Netsuite would be highly advantageous.
  • Experience in a dynamic industry setting is essential, Medical Diagnostics, medical devices or similar healthcare industry experience would be beneficial

 

For further information and to apply for this role, please click APPLY

APPLY

Thank you for your interest. If you're successful in your application, you may be subject to all or some of the LumiraDx standard pre-employment checks. This includes employment references; Criminal records data checks which are processed as part of our recruitment process for employment or continued employment to comply with legal and regulatory obligations to which the company is subject. LumiraDx place a high level of importance on its responsibilities for information security and privacy and have put in place an information security management system to ensure that the company and its staff maintain the highest standards with respect to data protection and information security.