Head of Export Logistics & Customer Service


Alloa, UK

Job Type


Company Overview

LumiraDx is a medical technology company developing, manufacturing and marketing smart connected diagnostics and diagnostic-led care solutions. Founded in 2014 by entrepreneurs with a successful track record in building and scaling medical diagnostics and health IT businesses, the company has major operations in the UK and the USA, and is supported by a global sales network, LumiraDx currently has over 700 employees worldwide. We have recently launched the innovative LumiraDx Platform, and are looking for proactive, experienced, focused and enthusiastic individuals who can make a significant contribution to the continued growth and success of our dynamic and forward-looking company.

Role & Responsibilities

You will be an integral part of the Supply Chain leading the Final packing operation and warehousing support functions including Pick/Pack and transport for Affiliate and Export shipments. Also managing the Customer Services team who liaise between customers/affiliates and cross-functional teams to support the order to cash process; Moreover, it is an integral part of the role to support the creation and development of a structure that supports the Companies growth plans and creates effective communication through functional leadership.
Key areas of responsibility
  • Control Supply Chain functions from Completion of Production to Physical Shipment to end Customer (Warehouse/Pick, Pack & ship).
  • Development of RF Smart to meet International Labelling Standards including GS1-128.
  • Co-ordination with carriers for effective movement of goods from the site.
  • Maintain and enhance Internal processes developing SOP’s and Procedures.
  • Introduce relevant KPI’s and regular reporting to support a culture of continuous improvement.
  • ERP Systems Planning & Development.
  • Develop Pack Artwork control system to ensure Pack meets shipping destination requirements.
  • Ensure Shipments meets Legal requirements for appropriate transport mode & Destination.
  • Support requirements of site ISO27001 Registration.
  • Management of the Customer Service function to meet Fiscal and Regulatory requirements.
  • Manage site Complaints Management recording system.
  • Obtain “Known Shipper Status” for Site by working with Supply Chain Team.
  • Interact with Product Development teams to have cost effective packing solutions that meet market needs.
  • Close liaison with other Internal Supply Chain Teams to ensure an integrated closed loop approach for Inventory Management and on time Delivery.
  • Lead the function to achieve the company’s aspiration for Excellence in Customer Service
  • Develop communication with Sales Management.
  • Manage Interfaces with 3PL in the Netherlands
  • Internal Warehouse layout and procedure advancing the use of RF Smart (or alternative) Technologies.
  • Develop efficient Pick /Pack process to ensure Compliance.

Required Experience

About you:
You will be a senior manager with sound experience of international logistics with an ability to build relationships quickly across the business:
  • People Management Experience with experience in Distribution preferably in a similar industry.
  • Understanding of ERP Systems (Netsuite or RF Smart an advantage)
  • Warehouse Management Experience
  • Experience with Export Processing and International Trade.
  • Experience of customer service, preferably within the medical diagnostics industry
  • Experience of Quality Management Systems in a Regulated Environment
  • Knowledge of International Shipping Processes
  • A positive attitude with problem-solving skills, even in challenging situations
  • Experience in Procurement.


For more information, or to apply for the role, click Apply


Thank you for your interest. If you're successful in your application, you may be subject to all or some of the LumiraDx standard pre-employment checks. This includes employment references; Criminal records data checks which are processed as part of our recruitment process for employment or continued employment to comply with legal and regulatory obligations to which the company is subject. LumiraDx place a high level of importance on its responsibilities for information security and privacy and have put in place an information security management system to ensure that the company and its staff maintain the highest standards with respect to data protection and information security.