Welcome to LumiraDx Customer Services

How can we help?

We are focused on customer experience and dedicated to getting it right every time.

LumiraDx offers high-quality customer service supporting you throughout the lifetime of your LumiraDx Platform and Diagnostic-led Care services. Our Customer Service program offers you all the support, tools and educational resources you need.

Customer Services Telephone: 00800 5864 7239
Customer Services Email: customerservices@lumiradx.com

The customer international free phone number will be free from most landlines in countries where the LumiraDx Platform is commercially available, but could be classified as an international call from a mobile and therefore chargeable.  The charge will depend on the country you are calling from.

 
 
 
 
 
 
 

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Product list

Not all products are available in all countries and regions. Please check with your local LumiraDx sales representative or distributor for availability in specific markets. Not available in the USA.

Catalog # LumiraDx Product Description Carton Size
L001000101001 LumiraDx Platform - Instrument  incl. Connect Manager (Language English) 1
L001000102001 LumiraDx Platform - Instrument  incl. Connect Manager (Language French) 1
L001000103001 LumiraDx Platform - Instrument  incl. Connect Manager (Language German) 1
L001000104001 LumiraDx Platform -  Instrument  incl. Connect Manager (Language Italian) 1
L001000105001 LumiraDx Platform -  Instrument  incl. Connect Manager (Language Spanish) 1
L001000106001 LumiraDx Platform -  Instrument incl. Connect Manager (Language Swedish) 1
L003000101012 LumiraDx INR Test Strips (English, French,German, Italian, Swedish, Spanish) 12
L003000101048 LumiraDx INR Test Strips (English, French,German, Italian, Swedish, Spanish) 48
L003010101004 LumiraDx INR Quality Controls (English, French,German, Italian, Swedish, Spanish) 3
Catalog # By Request LumiraDx EHR Connect 1
L002040101001 LumiraDx Connect Hub (multi language) 1
L002050101001 LumiraDx Platform Instrument Carry Case 1
L002060101001 LumiraDx Barcode Scanner (multi language) 1
L002070101001 LumiraDx Barcode Scanner Desktop Stand 1
L002080101200 TECcare® Control Textured Disinfection Wipes 200
L002090101050 Transfer Tubes 10µL 50

LumiraDx Platform

Customer Services Telephone:
00800 5864 7239
Customer Services Email:
customerservices@lumiradx.com

Customer Services Team:
LumiraDx UK Ltd
Dumyat Business Park
Alloa
FK10 2PB
UK

Diagnostic-led Care services

Contact Telephone:
+44 (0)1209 710999
Contact Email:
hello@lumiradx.co.uk

LumiraDx Care Solutions UK Ltd
1 North Crofty
Tolvaddon Business Park
Camborne
TR14 0HX
United Kingdom

For compliance documents relating to the platform and tests

Click here